Crisis Response Planning
Last week we spoke about the importance of reputational risk management. We offered you some tips on what you can do to be proactive and actively seek out and be informed on what is being said about your organization. Now, you can monitor and measure all you want, but eventually, a crisis will occur, and the purpose of this post is to advise you on what to do when something does actually happen. Of course, all crisis response plans should be tailored and unique to your specific organization’s culture, goals and problem. A 2005 survey of senior risk managers by the Economist Intelligence Unit found that less than half of